- Please make sure that you typing correctly ID and Password of Game center [if use iOS], Play Store [if use Android] or Facebook that use for login into the game.
- Check your Internet Connection and make sure that you have stable internet connection (Wi-Fi or mobile data) on your device.
- Make sure the Game Server is online. Sometimes there will be regular maintenance. During maintenance, you will not able to enter and play the game. Announcements about these maintenance can be found on the game Official Website or FanPage announcement.
- Make sure your device is meet with specification requirements to play the game.
- There is a possibility that you are banned because you using illegal programs or exploit a bug/error. Please refer to the following conditions Why was I banned?
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